How To Troubleshoot Black Screen Display On An HP Laptop? - Hp support service New Zealand

Thursday, December 13, 2018

How To Troubleshoot Black Screen Display On An HP Laptop?

There is a certain issue that might cause your HP laptop and doesn’t start or reboot into the Windows operating system. If you find the symptoms of your laptop like it is not starting or rebooting, you can follow the steps that help you to solve this issue or you can carry on to read this blog and pursue the steps guided by our team of experts.
Ironically, the black screen issue is most annoying, especially when you are bound by the deadline and your device stops working. To deal with this situation, we provide you with an instant solution for the issue that works really well and is easy to process as well.


To decipher the process, follow the below-mentioned guidelines:


The cause of this issue can be a failure of the Hardware component or the error in the instructions being sent from BIOS to the Hardware component. Before you step into the process, perform the below steps.

1. Disconnect all the external devices like USB cable, media card, and other gadgets.
2. Also Disconnect the AC power adapter, battery if it is removable and then press and hold the power button up to 15 seconds.
3. Then Reconnect the AC power adapter and press the power button again (do not connect the battery). Now look for LED light near caps lock.
4. If nothing happened to connect your laptop with an external monitor and restart the computer. Get close your device to hear a sound, if you are able to hear a sound of operation but no image is visible on either display.
5. If an image displays on the external monitor, there may be a graphics driver conflict with your HP laptop’s LCD display.

To retrieve the device, you can contact HP Customer Care Number 099508860 and ask for a help. Connect us with a virtual chat and describe the issue in a more elaborate way, so that our experts can provide an accurate solution. If our experts find it more complicated to resolve it online or offline, we also provide remote service where a member of our company will take your device and after solving the glitch, you will be given back in an assured time period.


Original Source:- https://www.nairaland.com/4849228/how-troubleshoot-black-screen-display#73021552

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